Furniture FAQs

Many of our core furniture collections are sourced from established manufacturers in Turkey. Product origin, construction, materials and available finishes vary between collections, so check the individual product information or ask our team before ordering.

You can also learn more on our Furniture Manufacturing Process page.

Yes. Visit our Ipswich showroom at 55 Star Lane to view selected sofas, dining furniture, beds and bedroom collections, compare materials and finishes, and speak with our team.

Showroom availability changes, so contact us before travelling if you want to see a particular product. See our Plan Your Visit page for opening hours, parking and directions.

Photographs are intended to represent the product accurately, but colours can appear different because of lighting, photography and screen settings, although they are actual images and we try to reflect material and color as accurate as possible. Natural materials and furniture produced in different batches may also have small variations.

If a precise colour or finish is important, ask our team for current information before ordering.

Options vary by product and manufacturer. Selected made-to-order furniture may offer alternative colours, finishes, sizes or configurations, but an option is only confirmed when it is written into your order.

Contact us with the product name and your requirements before placing the order.

Mattress inclusion varies by product and order. Never assume a mattress is included unless the product listing or your written order confirmation specifically says that it is included.

Ask our team to confirm the correct mattress size, available options and price before ordering.

In-stock furniture is already available in the UK and can usually be arranged for delivery sooner. Made-to-order furniture is produced or prepared after the order is confirmed and therefore requires a longer lead time.

Product availability can change, so rely on the current product information and the written confirmation provided for your order.

Delivery timing depends on the product, stock position, manufacturer and destination. Made-to-order furniture commonly has an estimated lead time of approximately 8–12 weeks, while in-stock products can usually be arranged sooner.

Lead times are estimates rather than guaranteed delivery dates. We will contact you when your furniture is ready and agree the delivery arrangements with you. Read our Delivery Information page for further details.

Yes. Free delivery to your room of choice and professional assembly are included across mainland England and Wales, subject to safe property access and the product or order requirements.

We deliver across mainland England and Wales. We do not deliver to Scotland, Northern Ireland, the Republic of Ireland, Crown Dependencies, offshore islands or any address that requires ferry or boat access. If your mainland postcode is not recognised at checkout, contact us before ordering and we will verify it.

Please check both the intended room and the complete delivery route, including:

• Doorways, hallways and corridors
• Staircases, corners and ceiling height
• Lifts, communal entrances and parking access
• The assembled furniture dimensions
• Space needed to open doors, drawers or storage mechanisms

Tell us about restricted access before ordering. Customers remain responsible for confirming that the furniture can be safely delivered and positioned in the intended room.

You will receive an order confirmation. Our team may then contact you to confirm product details, availability, production status, delivery access or other necessary arrangements.

When the furniture is ready, we will contact you to arrange the delivery date. Keep your contact details up to date and review your order confirmation carefully.

Contact us immediately if you want to request a change or cancellation. What is possible depends on how the order was placed, the product ordered and whether production, customisation, allocation or preparation has begun.

Made-to-order, customised or personalised furniture may be excluded from change-of-mind cancellation rights. Read the Returns & Cancellations Policy before ordering.

Return and cancellation rights depend on how the purchase was made and whether the furniture was standard, made to your specification, customised or personalised.

Do not rely on this short answer alone. Read the full Returns & Cancellations Policy and contact us promptly if you need assistance.

Contact us as soon as reasonably possible. Explain the problem clearly and provide photographs or video where helpful. Keep the furniture and packaging available for inspection unless we advise otherwise.

Prompt reporting helps us investigate and arrange an appropriate solution. Nothing in this guidance removes your statutory rights concerning faulty or mis-described goods.

Manufacturer or product warranty coverage varies between furniture ranges. Ask us to confirm the applicable coverage before ordering and keep your order confirmation and proof of purchase.

Warranty terms do not replace or reduce your statutory consumer rights.

Call the showroom on 01473 598955, message us through WhatsApp on 07828 964885, or use our Contact Us page.

Include the product name or order number where relevant so we can assist you more efficiently.