❓ Frequently Asked Questions (FAQ)

 

Stylish Furniture Ipswich

Below you’ll find answers to the most common questions we receive. If you need further clarification, please contact us via WhatsApp or our website contact form.

🛋️ About Our Furniture

Where is your furniture made?

Our furniture is sourced from trusted Turkish manufacturers known for their craftsmanship, durability, and modern design. Each piece is selected to meet our standards for quality, comfort, and everyday use.

Are the products exactly as shown in the photos?

Product images are representative. Due to lighting, photography, and screen settings, colours and finishes may vary slightly. Minor variations are normal for furniture manufactured in batches.

If you need clarification before ordering, please contact us.

🚚 Delivery & Lead Times

How long does delivery take?

Delivery times depend on whether the item is in stock or made to order:

  • In-stock items: delivered within 1–14 days

  • Made-to-order items: delivered within 8–12 weeks (approximately 2–3 months)

Lead times include production (where applicable), transport, and final delivery.

Do you offer delivery outside Ipswich?

Yes. We deliver across most of the UK mainland.

  • Free delivery is available within 100 miles of Ipswich

  • Deliveries beyond this distance may incur a small additional charge, which will always be confirmed before delivery

Do you assemble the furniture?

Yes. We provide professional in-home assembly for furniture items.

Furniture is delivered in parts and assembled by our experienced team to ensure correct installation and safe handling.

What happens after I place my order?

After ordering:

  1. You receive an order confirmation

  2. Our team contacts you to confirm:

    • availability or production status

    • delivery timeframe

  3. A delivery date is agreed once the item is ready

We keep you informed throughout the process.

🧾 Orders, Changes & Cancellations

Can I cancel or change my order?

Orders may only be cancelled or changed before production or allocation begins.

Once an order has entered production, preparation, or allocation:

  • Changes are no longer possible

  • Orders cannot be cancelled

This applies especially to made-to-order furniture.

Do you accept returns?

Due to the nature of large furniture items, change-of-mind returns are not offered.

Furniture is delivered and professionally assembled in your home. Once assembly is completed, the item is considered accepted, unless it is faulty or mis-described.

Please refer to our Returns Policy for full details.

💳 Refunds & Faults

When are refunds available?

Refunds are only considered where an item is:

  • Faulty

  • Mis-described

  • Damaged during delivery

Refunds are assessed on a case-by-case basis in line with our Refunds Policy.

What if my furniture arrives damaged or faulty?

If an item arrives damaged or faulty:

  • Notify us within 48 hours of delivery

  • Provide clear photos or videos where possible

We will assess the issue and arrange repair, replacement, or another appropriate resolution.

🛡️ Warranty & Care

Do your products come with a warranty?

Yes. Most products include a manufacturer-backed warranty, typically 12–24 months, covering manufacturing or structural defects.

Warranty coverage does not include wear and tear, accidental damage, or misuse.

How should I care for my furniture?

We recommend:

  • Following basic care guidance

  • Avoiding harsh or abrasive cleaners

  • Protecting furniture from excessive heat, moisture, or direct sunlight

Improper care may affect warranty coverage.

📐 Measurements & Suitability

Are the measurements exact?

Measurements are provided as a guide and may be approximate. Customers are responsible for confirming:

  • product dimensions

  • access routes (doors, stairs, corridors)

  • suitability for their space

We are not responsible for items that cannot be delivered or installed due to access restrictions.

📞 Contact & Support

Can I speak to someone before ordering?

Absolutely. We encourage customers to contact us before purchasing if they have any questions about:

  • lead times

  • materials or finishes

  • delivery arrangements

  • suitability for their space

Our team is happy to help.

How can I contact you?

You can contact us via:

(We do not publish email addresses to prevent spam and abuse.)

🇬🇧 Consumer Rights

Does this affect my statutory rights?

No. Nothing in our policies affects your statutory rights under UK consumer law in relation to faulty or mis-described goods.

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