Stylish Furniture Ipswich

This Refunds Policy explains how refunds are handled at Stylish Furniture. Due to the nature of the products we sell, refunds are assessed on a case-by-case basis and are subject to the conditions outlined below.

How Refunds Work

Stylish Furniture specialises in large furniture items, many of which are made to order or allocated specifically to each customer once an order is confirmed.

For this reason, refunds are not automatically available and depend on the circumstances of the order.

Made-to-Order & Allocated Furniture

Once an item has:

• Entered production

• Been allocated to an order

• Been prepared for delivery

the order becomes final.

Refunds are not available for made-to-order or allocated furniture unless:

• The item is faulty, or

• The item was mis-described, or

• The item was damaged during delivery

This reflects standard practice for custom and made-to-order furniture.

Assembly & Completion of Service

Our furniture is delivered and professionally assembled in the customer’s home.

Once assembly has been completed:

• The delivery and installation service is considered fulfilled

• The item is deemed accepted

As a result, refunds cannot be issued after assembly has taken place, except where a confirmed fault or delivery damage is present.

Faulty or Damaged Items

If your item arrives with a manufacturing fault or is damaged during delivery, please notify us within 48 hours of delivery, providing clear photographs where possible.

Where a fault is confirmed, we will offer an appropriate resolution, which may include:

• Repair

• Replacement of the affected part

• Replacement of the item

• A refund, where repair or replacement is not possible

The resolution offered will depend on the nature of the issue and manufacturer assessment.

Refund Method & Timing

Where a refund is approved:

• Refunds are issued to the original payment method

• Processing times depend on the payment provider

• Delivery and service charges are non-refundable

Please allow sufficient time for the refund to appear in your account once processed.

Non-Refundable Circumstances

Refunds cannot be issued for:

• Change of mind

• Items correctly delivered and assembled

• Items damaged after delivery

• Clearance or discounted items (where stated)

• Orders cancelled after production or allocation has begun

Before You Order

To avoid any issues, we strongly recommend that customers:

• Review product descriptions and images carefully

• Contact us with any questions before placing an order

• Confirm suitability, finishes, and lead times in advance

Our team is always happy to help before purchase.

Your Consumer Rights

Nothing in this policy affects your statutory rights under UK consumer law in relation to faulty or mis-described goods.

Our Approach

We aim to be:

• Clear and transparent

• Fair and reasonable

• Supportive before and after delivery

If you have a concern about an order, please contact us and we will review it promptly.