Returns & Refunds Policy

🔄 Returns & Refunds — Stylish Furniture Ipswich

Clear. Fair. Honest. Designed to protect our customers and our business.

At Stylish Furniture, we want every customer to feel confident when ordering from us.
Whether you’re purchasing an in-stock sofa or a bespoke made-to-order bedroom set from Turkey, our policies are designed to be transparent, fair, and easy to understand.

We work hard to deliver beautiful furniture that lasts, and we will always support you if something isn’t right.

🛋️ Returns Eligibility — What Can Be Returned?

✔ In-Stock Items

Items that we hold in our UK stockroom may be returnable, provided that:

  • The item is unused

  • It is in original, undamaged packaging

  • You report the return request within 48 hours of delivery

  • The item is in “as delivered” condition

A collection fee may apply depending on your location.

❌ Made-to-Order Items (Custom Orders)

Most of our furniture is custom-made in Turkey specifically for you.
For this reason:

Once production has begun, made-to-order items cannot be cancelled, returned, or refunded.

This includes:

  • Sofas

  • Beds

  • Wardrobes

  • Dining sets

  • Any customised or special-order items

This policy protects both our business and the manufacturer who builds your order by hand.

🚚 Damaged or Faulty Items

We take great care in inspecting every item before delivery.
However, if something arrives damaged or defective:

✔ Step 1 — Notify us within 48 hours

Send photos or videos to:
WhatsApp: +44 7828 964885
Email: info.stylishfurnitureuk@gmail.com

✔ Step 2 — We assess the issue

Our after-sales team will review the damage or fault immediately.

✔ Step 3 — We resolve it quickly

Depending on the situation, we will arrange one of the following:

  • Replacement part

  • Full repair

  • Complete product replacement

  • Refund (if neither repair nor replacement is possible)

We always aim for the fastest and fairest resolution.

❌ Returns Not Accepted If:

  • The item has been used

  • The item has been assembled (unless faulty)

  • There is damage caused by the customer

  • Packaging has been discarded (for in-stock returns)

  • The item is a custom / made-to-order product

  • The return is requested after the return window

💳 Refund Process

Once a return is approved and the item is collected:

  • Refunds are processed to your original payment method

  • This may take 3–7 business days to appear

  • Delivery and collection fees are non-refundable unless the product is faulty

You will always receive a written confirmation of your refund.

📏 Incorrect Size, Colour, or Measurements

We strongly recommend checking:

  • Product dimensions

  • Room size

  • Doorway access

  • Staircase width

  • Available space for installation

Our team is happy to help you measure before you order.

We cannot accept returns due to:

  • Wrong size chosen

  • Colour differences caused by lighting or screen settings

  • Items not fitting through doorways or stairs

We offer free measurement guidance through WhatsApp.

📝 Cancellation Policy

In-Stock Items

You may cancel before delivery is booked.

Made-to-Order Items

Once your order is sent to production, cancellation is not possible because the item is being handcrafted specifically for you.

🤝 Our Promise to You

We are a family-run business and believe in treating every customer with honesty and respect.
If there is ever an issue with your order:

  • We listen

  • We take responsibility

  • We resolve it quickly

  • We keep communication clear and fair

Your satisfaction matters to us.

📞 Need Help With a Return or After-Sales Issue?

Our friendly team is here to assist.

📱 WhatsApp: +44 7828 964885
📧 Email: info.stylishfurnitureuk@gmail.com
📍 Showroom: 55 Star Lane, Ipswich, Suffolk, IP4 1JN

⭐ Stylish Furniture — Luxury you can trust. Service you can rely on.