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RETURNS, REFUND & CANCELLATION POLICY

Stylish Furniture Ipswich

At Stylish Furniture, we specialise in large, premium furniture items, many of which are produced specifically for each customer. Because of the nature of these products, different terms apply compared to standard online retail.

Please read the information below carefully before placing an order.

How Our Orders Work

Most furniture sold by Stylish Furniture is manufactured or allocated specifically for your order once a purchase is confirmed.

This process ensures:

  • Correct finishes and configurations

  • Careful handling of large items

  • Professional delivery and in-home assembly

As a result, orders are treated as final once processing begins.

Order Cancellations

Orders may only be cancelled before production or allocation has started.

Once an order has entered production, preparation, or allocation:

  • The order cannot be cancelled

  • Changes are no longer possible

Customers are advised to confirm suitability, finishes, and requirements before placing an order.

Returns Policy

Due to the size, handling requirements, and made-to-order nature of our furniture:

  • Returns are not offered for furniture items once delivered and assembled

  • Items are supplied as part of a completed delivery and installation service

  • Furniture is considered accepted once assembled in the customer’s home

This approach reflects standard practice for made-to-order and professionally installed furniture.

In-Stock & Allocated Items

Some items may be held in limited stock or allocated from existing inventory.

Once an item has been:

  • Reserved

  • Allocated

  • Prepared for delivery

It is treated as a confirmed order and is not eligible for return.

Assembly & Acceptance

Our team delivers and assembles furniture in your home to ensure:

  • Correct installation

  • Safe handling

  • Immediate usability

Once assembly is completed, the item is deemed:

  • Delivered as ordered

  • Installed correctly

  • Accepted by the customer

For this reason, we are unable to accept returns after assembly.

Faults or Delivery Damage

If an item arrives with a manufacturing fault or delivery-related damage, please notify us within 48 hours of delivery.

In such cases, we will:

  • Inspect the issue

  • Arrange repair, replacement, or resolution where appropriate

  • Work directly with the manufacturer if required

This process is separate from returns and does not affect your statutory rights.

What We Recommend Before Ordering

To ensure complete satisfaction, we encourage customers to:

  • Review product descriptions and images carefully

  • Contact us with any questions before purchasing

  • Confirm suitability for their space

Our team is always happy to assist prior to order confirmation.

Consumer Rights

Nothing in this policy affects your statutory rights under UK consumer law in relation to faulty or mis-described goods.

Our Commitment

We focus on:

  • Clear expectations

  • Honest communication

  • Professional delivery and installation

  • Long-term customer support

If you are unsure about any aspect of a product, please contact us before ordering.

This Refunds Policy explains how refunds are handled at Stylish Furniture. Due to the nature of the products we sell, refunds are assessed on a case-by-case basis and are subject to the conditions outlined below.

How Refunds Work

Stylish Furniture specialises in large furniture items, many of which are made to order or allocated specifically to each customer once an order is confirmed.

For this reason, refunds are not automatically available and depend on the circumstances of the order.

Made-to-Order & Allocated Furniture

Once an item has:

  • Entered production

  • Been allocated to an order

  • Been prepared for delivery

the order becomes final.

Refunds are not available for made-to-order or allocated furniture unless:

  • The item is faulty, or

  • The item was mis-described, or

  • The item was damaged during delivery

This reflects standard practice for custom and made-to-order furniture.

Assembly & Completion of Service

Our furniture is delivered and professionally assembled in the customer’s home.

Once assembly has been completed:

  • The delivery and installation service is considered fulfilled

  • The item is deemed accepted

As a result, refunds cannot be issued after assembly has taken place, except where a confirmed fault or delivery damage is present.

Faulty or Damaged Items

If your item arrives with a manufacturing fault or is damaged during delivery, please notify us within 48 hours of delivery, providing clear photographs where possible.

Where a fault is confirmed, we will offer an appropriate resolution, which may include:

  • Repair

  • Replacement of the affected part

  • Replacement of the item

  • A refund, where repair or replacement is not possible

The resolution offered will depend on the nature of the issue and manufacturer assessment.

Refund Method & Timing

Where a refund is approved:

  • Refunds are issued to the original payment method

  • Processing times depend on the payment provider

  • Delivery and service charges are non-refundable

Please allow sufficient time for the refund to appear in your account once processed.

Non-Refundable Circumstances

Refunds cannot be issued for:

  • Change of mind

  • Items correctly delivered and assembled

  • Items damaged after delivery

  • Clearance or discounted items (where stated)

  • Orders cancelled after production or allocation has begun

Before You Order

To avoid any issues, we strongly recommend that customers:

  • Review product descriptions and images carefully

  • Contact us with any questions before placing an order

  • Confirm suitability, finishes, and lead times in advance

Our team is always happy to help before purchase.

Your Consumer Rights

Nothing in this policy affects your statutory rights under UK consumer law in relation to faulty or mis-described goods.

Our Approach

We aim to be:

  • Clear and transparent

  • Fair and reasonable

  • Supportive before and after delivery

If you have a concern about an order, please contact us and we will review it promptly.